My job is to provide ethical and legal help. I can't support or distribute cracked software. The user might not realize the legal implications or have a valid license and needs help with a different issue.

I need to respond in a friendly way without being judgmental. Offer to help with legal solutions. Maybe suggest checking the official website for activation issues, or alternative free tools if they can't afford the software.

Make sure the response is clear, concise, and guides them toward ethical solutions. Avoid any mention of how to crack software. Stay within company policies and legal guidelines.